Very helpful staff easy flight too and bang on time both ways . Thanks
I have something wrong with my booking process there was a extra transaction from my account and I don’t know why I need to pay that fee.
seats are too tight very little leg room
We did not know there was a surcharge to pay for luggage at the airport. We had to buy Cabin Plus which is the wrong name. It should be called Baggage plus. We paid MORE for our baggage than for the ticket.
Cancelled flight again which made me 2 hours late to the concert i was traveling for
only the thing not on time fly!
The flight to Sydney from perth was uncomfortable. No space to get up if you wanted to use lavatory because the person's in front of you their chair is too reclined and there's absolutely no space for yourself.
Trip to Melbourne arrived 20 minutes early. Return trip to Perth delayed 4 hours.
Ill never travel with this flight again, price it doesn't matter comparing with services hospitality and Timing, your i take a return ticket to visit and see my mother in law and to go back Melbourne next day, flight delete from 11 am to 2 pm then jumped to 3 pm and the next day return i delayed for 2 minutes and your team didn't allow me to inter the airplane, while no body was boarding yet, they said wait and i waited at last they said we cant let you in, i bought ticket to fly at 3 o'clock same day with another airline ill never fly with you, ill tell every body not to fly with you surly since my field also with tourist companies
flight was cancelled without notice. Huge line to talk to agent no announcements. Finally after almost 2 hours the agent said they could put us on a flight 3 days later. otherwise promise to refund purchase price no document provided.
Staff was rude and didn't serve or offer me any water. They offered the older couple next to me complimentary water. Bad service very mistreated.