1. I have never paid for carry on luggage at any airline and this was extremely expensive. For just a weekend we were forced to take a larger luggage and check it because of the cost. 2. I have never in my life paid for water soda or coffee in flight. I was really shocked and was glad I had water with me. 3. We needed a wheel chair when we got to the airport and they were very friendly and courteous and helpful taking us to the plant