JetBlue Airways offers online check–in 24 hours to 30 minutes before domestic flights and 24 hours to 60 minutes before international flights. To check–in online, passengers must enter their first and last name, departure city, and JetBlue confirmation number. Note: online check–in is not available for passengers who are traveling with a pet or service animal, as part of a group of 10 or more, on standby, or who have purchased an extra seat or are bringing extra baggage on their flight, or who are unaccompanied minors.
Check–in using a JetBlue airport kiosk is available 6 hours before scheduled departure times. For check–in at a JetBlue service counter, the check–in time varies by airport. Specific details for each airport can be found on the JetBlue website. Passengers are advised to allow sufficient time for check–in, baggage drop, and security clearance – especially during holidays and peak travel times. For passengers with checked luggage, the check–in cut–off time is 30 minutes before a domestic flight or 60 minutes before an international flight. JetBlue will not be responsible for expenses incurred due to late check–in.
Boarding Information
Passengers must be at the boarding gate 15 minutes prior to scheduled departure time for domestic flights and 20 minutes prior for international flights. Passengers arriving to the gate after these cut–off times may be denied boarding and will not be entitled to any compensation. When boarding, passengers will need to present their boarding pass and photo ID if they are 18 years or older. (For unaccompanied minors, please consult the airline on requirements and boarding procedures.) The JetBlue boarding procedure begins with silent boarding for passengers who have requested boarding assistance. Next, priority boarding is offered for Mosaic and Even More Space customers who have upgraded their seat assignments. Pre–boarding is then offered for families traveling with children under the age of two or anyone needing additional assistance. General boarding then begins with 5 row increments used, with passengers seated at the back of the aircraft called first. Unaccompanied minors are boarded last.
Frequent Flyer Information – TrueBlue
JetBlue's frequent flyer program is called TrueBlue. Members earn TrueBlue points per $1 USD spent on JetBlue flights. Bonus TrueBlue points can be earned through partner credit cards and by reaching travel thresholds, such as 5,000 bonus points when you purchase and fly 3 roundtrip JetBlue flights in one calendar year. TrueBlue reward points never expire. There are no black–out dates. They can be redeemed for one–way flights (5,000 points) and round–trip flights (10,000 points) Families can pool their points in order to redeem reward flights more quickly. Government taxes and fees on the reward flights are additional.